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Rebate swap for solar offer closure FAQs

The rebate swap for solar offer is closed

Why has the rebate swap for solar offer closed?

Funding for the rebate swap for solar offer was for a fixed term under the NSW Government’s COVID-19 economic stimulus package.

Who can I speak to about the offer closing?

For more information, please email us at [email protected]

Can I still apply for the offer?

No, applications have closed.

Will the offer be replaced?

No, the offer will not be replaced. For other ways you can save on your energy bills, find out if you are eligible for energy rebates and assistance, or learn how to have a more energy efficient home.   

Installed solar systems

What happens to my solar system after the offer closes?

You keep your solar system and enjoy the benefits as long as you remain in your house. 

What happens if there is a problem with my solar system now the offer has closed?

Contact the company that installed your solar system if you have any problems with the solar system. The installer is required by law to abide by the contract and the warranty that you signed with them when the system was installed. 

Can I have the solar system removed and go back to receiving the Low Income Household Rebate?

No. When you signed up for the offer, you agreed to not receive the Low Income Household Rebate for 10 years. After 10 years you can start receiving the Low Income Household Rebate again. 

Can I receive the Low Income Household Rebate if I move or have exceptional circumstances?

Please email us at [email protected] to discuss your circumstances. 

When can I receive the Low Income Household Rebate again?

You will receive the Low Income Household Rebate again after 10 years. The NSW Government will direct electricity retailers to reinstate your Low Income Household Rebate payments at that time. You should receive these payments automatically in your electricity bill.