National Energy Bill Relief

The Commonwealth Government has announced that all households are eligible for up to $300 and small businesses are eligible for up to $325 to help with the cost of their electricity bills in the 2024–25 financial year.

Find out if you need to apply for National Energy Bill Relief by checking if you are a retail or embedded network customer

• Retail (on-market) customers get their energy directly from an authorised energy retailer such as AGL, EnergyAustralia, Origin Energy or Red Energy – this applies to most customers.
• Embedded network (on-supply) customers get their energy from a third party that manages their property, like a building owner, strata manager or community operator. Embedded networks are common in apartment buildings, retirement villages and residential parks.

Use the tool below to learn what type of energy customer you are and how to receive your Bill Relief payment.

All households in NSW are eligible for a Bill Relief payment of up to $300.

Most households will receive their Bill Relief payment automatically from their electricity provider in quarterly instalments of $75 on their electricity bill from 31 July 2024, 1 October 2024, 1 January 2025 and 1 April 2025. You do not need to apply. Check your electricity bill and if you have not received the Bill Relief payment, contact your electricity provider directly. 

Selected households in embedded networks will receive their Bill Relief payment directly from their energy provider. These households do not need to apply for their Bill Relief payment. The following energy providers will deliver Bill Relief payments to households in embedded networks:

• Arc Energy
• Locality Planning Energy (LPE) (selected sites below)
• Origin Energy (excluding customers who transitioned from WINconnect)

Locality Planning Energy (LPE) will only deliver Bill Relief payments to the households at the below addresses:

• Bay Grand South (Tower 1), 11 Enid Street, Tweed Heads NSW 2485
• Bay Grand East (Tower 2), 9 Enid Street, Tweed Heads NSW 2485
• Bay Grant North (Tower 3), 2 Thomas Street, Tweed Heads NSW 2485. 

Small businesses

Small businesses in NSW are eligible for a Bill Relief payment of up to $325 if they:

• have an active Australian Business Number (ABN)
• are named on the electricity bill or account
• are on a separately metered business tariff
• have an annual electricity consumption below 100 MWh.

Most small businesses will receive their Bill Relief payment automatically from their electricity provider in quarterly instalments of $81.25 on their electricity bill from 31 July 2024, 1 October 2024, 1 January 2025 and 1 April 2025. You do not need to apply. Check your electricity bill and if you have not received the Bill Relief payment, contact your electricity provider directly.

Small businesses in embedded networks

If your small business is in an embedded network, such as some shopping centres, you may need to apply for the Bill Relief payment. Applications are now open and close at 11:59pm on 30 June 2025 (AEST).

Apply now

Selected small businesses in embedded networks will be able to receive their Bill Relief payment directly from their energy provider. These small businesses do not need to apply for their Bill Relief payment.  The following energy providers will deliver Bill Relief payments to small businesses in embedded networks:

• Arc Energy
• Energy On
• Evergy
• Locality Planning Energy (LPE) (selected sites below)
• Microgrid Power
• Origin Energy

Locality Planning Energy (LPE) will only deliver Bill Relief payments to the small businesses at the below addresses:

• Bay Grand South (Tower 1), 11 Enid Street, Tweed Heads NSW 2485
• Bay Grand East (Tower 2), 9 Enid Street, Tweed Heads NSW 2485
• Bay Grant North (Tower 3), 2 Thomas Street, Tweed Heads NSW 2485.