Contact us

General enquiries and complaints

Phone: 13 77 88 (Service NSW)

You can also contact us using the feedback tool to the right of each page or by mailing or emailing us at:

Postal address: GPO Box 39, Sydney NSW 2001

Email: energy [at]

Complaints are managed in accordance with the Department of Planning and Environment’s Management of Complaints Policy. In order to maintain and improve the quality of the services we provide, we are committed to addressing and resolving complaints promptly. The Department of Planning and Environment takes a people-focused, proactive, and timely approach to managing feedback and complaints.


Media Enquiries

Phone: +61 (0)2 9555 5347

Email: media [at]


Minister for Energy and Environment

Email: Minister for Energy and Environment

Postal: The Hon. Matt Kean, MP, 52 Martin Place, Sydney NSW 2000


Power Outages

If you are experiencing power outages, please contact your energy network supplier:

Ausgrid 13 13 68

Endeavour Energy 13 37 18 

Essential Energy 13 23 91