To help you reduce the cost of your energy bills we’re offering financial incentives to replace or install new energy-efficient appliances in your home or small business.
Find out more about the incentives and how you can save money here.
FAQs
All households and small businesses in NSW may be eligible for these incentives. Your ability to access the incentives may depend on whether your location is serviced by installers who offer the incentives and on the potential energy savings of your new appliance or product. For example, if you already have a hot water system you may not be eligible.
To find out if you’re eligible for these incentives you will need to speak to an installer who offers these incentives. They will be able to check your eligibility under the Energy Savings Scheme or the Peak Demand Reduction Scheme. They will also discuss the options available and provide you with a quote, showing the discount applied, for the installation and services.
No. Installers and the Accredited Certificate Providers (ACPs) they partner with operate independently from the NSW Government. You might have seen different marketing or even been contacted by installers advertising these upgrade incentives by email, phone or flyers.
To offer these incentives to customers, installers must be working with businesses accredited by the Independent Pricing and Regulatory Tribunal (IPART) called Accredited Certificate Providers. Installers must follow IPART’s safety and process requirements.
Even though installers are independent businesses, we still have strict standards for how they engage with you. You can expect that installers will:
- identify themselves to you
- explain the process to you, including any forms or requirements
- give you details of the new appliance or equipment you’ve chosen
- demonstrate how to use the new appliance or equipment
- assist with any issues for the duration of the product’s warranty. In some cases the warranty on parts may be provided by the equipment manufacturer and not the installer
- remove any old equipment that is being replaced.
With any work done in your home or small business by a tradesperson, before deciding who to work with you should:
- make sure the appliance upgrade meets your individual needs
- check the tradesperson’s credentials, including their trade licence
- confirm which accredited supplier they are working with or who they are subcontracted by.
We want to ensure you are always protected. It’s important to know that as a consumer, you have basic rights when buying a product or service in Australia. These basic rights are called consumer guarantees and are protected under Australian Consumer Law. Visit the Australian Competition and Consumer Commission website to learn more.
If there isn’t an installer in your area offering these incentives you can ask a local installer to speak to an Accredited Certificate Provider. Installers must partner with an Accredited Certificate Provider to offer these incentives to their customers.
For households and small businesses, this includes upgrading your hot water systems, air conditioning systems, and battery energy storage.
Businesses can also upgrade a wide range of equipment. Find out more here.
Yes, you can choose to use your own tradesperson. However, for your upgrade to be eligible for these incentives your tradesperson must be partnered with an Accredited Certificate Provider (ACP), before any of the work takes place. They can do this by contacting these Accredited Certificate Providers.
Unlike a rebate which is paid to you these incentives are an upfront discount that an installer who provides the incentive will include in their quote for you.
These upgrade incentives provide discounts for installing or upgrading your equipment to more energy-efficient models.
Find out more about our current rebates.
These incentives under the Energy Savings Scheme and Peak Demand Reduction Scheme are legislated until 2050. However, over time access to incentives may change as new ones are added or old ones are removed.