The NSW Social Programs for Energy Code (v8.0) sets out how retailers must assist in delivering the Government's energy assistance measures and how to claim reimbursement from the State Government for paying energy rebates & energy account payment assistance (EAPA) vouchers.
On 28 June 2024, amendments to the NSW Social Programs for Energy Code were published in the New South Wales Government Gazette. This version (v8.0) commences from 1 July 2024.
Parts of the NSW Social Programs for Energy Code version 7.1 remain in effect with respect to the delivery of National Energy Bill Relief. This version can be accessed here: NSW Social Programs for Energy Code (v7.1)
Note that the NSW Social Programs for Energy Code (Clause F3.3.1) requires retailers use their best endeavours to determine small business customer energy usage using the 'methodology document' which can be accessed here.
Retailer reporting requirements
The NSW Social Programs for Energy Code requires retailers to report information on their customers who receive one or more energy social programs. The Department provides a template for this reporting and publishes summaries of the information it receives from retailers together with other information about the energy social programs. Read more about reporting and view annual reports.