The Commonwealth Government has announced that all NSW households are eligible for up to $300 and NSW small businesses are eligible for up to $325 to help with the cost of their electricity bills in the 2024-25 financial year.
The NSW Government offers energy rebates to help low income households, families, seniors, veterans and people with certain medical conditions pay their energy bills. You might be eligible for multiple rebates.
If you’re applying for an energy rebate, it’s important to know if you’re an embedded network customer. This will ensure you follow the correct application process to receive your energy rebate.
- Retail (on-market) customers get their energy directly from an authorised energy retailer such as AGL, EnergyAustralia, Origin Energy or Red Energy – this applies to most customers.
- Embedded network (on-supply) customers get their energy from a third party that manages their property, like a building owner, strata manager or community operator. Embedded networks are common in apartment buildings, retirement villages and residential parks.
If you’re not sure whether you're a retail or embedded network customer, contact the energy provider named on your electricity bill.
Low Income Household Rebate
The Low Income Household Rebate helps eligible concession card holders pay their electricity bills.
Retail customers receive $350 each financial year.
Embedded network customers receive $385 each financial year.
Eligibility
To be eligible, you must be named on the electricity account and hold a valid card from the following:
- Pensioner Concession Card
- Health Care Card
- Low Income Health Care Card
- Veteran Gold Card.
If you are eligible for this rebate, you may also be eligible for the Gas Rebate or the Medical Energy Rebate.
How to apply
Retail customers can contact their electricity retailer to apply.
Embedded network customers can apply online for the Low Income Household Rebate or in person at a Service NSW Centre.
Gas Rebate
The Gas Rebate helps eligible concession card holders pay their natural gas or liquefied petroleum gas (LPG) bottle bills.
Retail customers receive $110 each financial year.
Embedded network customers receive $121 each financial year.
Eligibility
To be eligible, you must be named on the gas account and hold a valid card from the following:
- Pensioner Concession Card
- Health Care Card
- Low Income Health Care Card
- Veteran Gold Card.
If you are eligible for this rebate, you may also be eligible for the Low Income Household Rebate or the Medical Energy Rebate.
How to apply
Retail customers can contact their gas retailer to apply.
Embedded network customers can apply online for the Gas Rebate or in person at a Service NSW Centre.
Seniors Energy Rebate
The Seniors Energy Rebate helps self-funded retirees pay their electricity bills.
Customers receive $250 each financial year.
Eligibility
To be eligible, you must be named on the electricity account and hold a valid Commonwealth Seniors Health Card.
How to apply
You can apply online for the Senior Energy Rebate or in person at a Service NSW Centre.
Family Energy Rebate
The Family Energy Rebate helps people with dependent children to pay their electricity bills.
Retail customers receive up to $250 each financial year.
Embedded network customers receive up to $275 each financial year.
Eligibility
To be eligible, you must be named on the electricity account and have:
- received the Family Tax Benefit (FTB) in the previous financial year
- lodged your tax return for the previous financial year with the Australian Tax Office (ATO)
- finalised your entitlement to the Family Tax Benefit payments with Centrelink.
You may be eligible for more than one rebate. Check if you’re eligible for other energy rebates.
How to apply
To apply for the rebate, you’ll need to provide a copy of the confirmation letter from Services Australia that your Family Tax Benefit has been finalised for the previous financial year.
Retail customers can apply online for the Family Energy Rebate.
Embedded network customers can download the Family Energy Rebate application form and post their application.
Medical Energy Rebate
The Medical Energy Rebate helps eligible concession cardholders who are unable to, or have someone living with them who is unable to, self-regulate their body temperature when exposed to extreme hot or cold environmental temperatures, to help pay their electricity bills.
Retail customers receive $350 each financial year.
Embedded network customers receive $385 each financial year.
Eligibility
To be eligible, you must be named on the electricity account and you or someone living with you needs to:
- hold a valid Pensioner Concession Card or Health Care Card or Low Income Health Care Card or Veteran Gold Card
- meet at least one Primary Qualifying Condition and one secondary Qualifying Condition
- have been assessed by a registered medical practitioner who has been treating the patient for at least 3 months.
If you are eligible for this rebate, you may also be eligible for the Low Income Household Rebate or the Gas Rebate.
How to apply
To apply for the rebate, your medical practitioner will need to complete and sign a declaration form.
Retail customers can download the Medical Energy Rebate application form and send the completed form to their electricity retailer.
Embedded network customers can apply online for the Medical Energy Rebate or post their application.
Life Support Rebate
The NSW Life Support Rebate helps people who need, or have someone living with them who needs, to use approved energy-intensive life support equipment at home (such as home dialysis, ventilators and oxygen concentrators) to pay their electricity bills.
Retail customers receive up to $1,638 each financial year, depending on equipment type.
Embedded network customers receive up to $1,802 each financial year, depending on equipment type.
Eligibility
To be eligible, you must be named on the electricity account and you or someone living with you has been assessed by a registered medical practitioner to verify that the use of the approved life support equipment is required at their principal place of residence.
How to apply
To apply for the rebate, your medical practitioner will need to complete and sign a declaration form.
Retail customers can download the Life Support Rebate application form and send the completed form to their electricity retailer.
Embedded network customers can apply online for the Life Support Rebate or post their application.
Help in a crisis – Energy Accounts Payment Assistance
Energy Accounts Payment Assistance (EAPA) helps people stay connected to essential energy services when they are unable to pay their electricity and gas bills due to a short-term financial hardship, crisis or emergency (such as loss of income, unexpected costs or natural disaster).