Advice on COVID-19 for energy customers

The NSW Government is working closely with energy businesses to support residential and small business customers who are impacted by COVID-19 and may be experiencing financial stress.

The information on this page is provided during a rapidly developing situation and the response taken by NSW Government to COVID-19 may change over time.  

Information for residential customers

If you are an energy customer experiencing a short-term financial crisis, looking for information on the NSW Government’s Energy Accounts Payment Assistance (EAPA) Scheme, or are interested in other rebates that provide ongoing support in paying your energy bills, please see the information below.

Information for small businesses

Advice for small businesses that have temporarily ceased operation and who wishes to disconnect their energy supply, in addition to  sustainable payment solutions for small businesses experiencing financial stress.

General FAQs

Key contacts

Service NSW - for information and advice for NSW businesses go to 

Health follow the COVID19 health advice at NSW Health at 

Worker health and safety - follow SafeWork NSW advice at 

EWON - dispute resolution for electricity, gas and some water customers