Case Management service

The Case Management service makes it easy to invest in NSW by providing a central point of contact for businesses investing in large-scale energy infrastructure that improves the reliability of the NSW electricity system. It is one of the key actions set out in the NSW Electricity Strategy and will support implementation of the Electricity Infrastructure Roadmap, a framework to deliver a modern electricity system for NSW.

The service helps reliable energy projects progress through the planning and approval processes in a smooth and timely way, working with stakeholders to address any challenges that may arise. The service will get projects up and running faster by collaborating with all levels of government, energy market bodies, network operators and other key stakeholders. The Case Management team will use expertise in transmission, renewables, storage and firming technologies to provide project developers with an effective and tailored service.

The support provided by the service will cater to each project’s unique circumstances. The Case Management team will bridge the gaps between decision makers, businesses and investors, as appropriate, to ensure issues can be properly addressed as early as possible. The service will also provide the NSW Government with timely and ground-truthed market information to support better policy decisions, making it easier to invest in NSW.

The Case Management service works closely with the NSW Investment Concierge, which provides a free, tailored and confidential service for businesses looking to establish or grow in NSW. Contact the NSW Investment Concierge to discuss your requirements and find out more about other government services and programs available.